Emtec Insights

KPI MeasurementsMany organizations approach IT projects only by their technical objectives, such as “implement X module(s)” or “replace XX application with YY application.” 

There are two main drawbacks to this process: it doesn’t address the business value of why they are doing the project in the first place and it doesn’t include any specific or measurable goals. 

To help better define and ensure success for an IT project or other initiative, organizations should identify Key Performance Indicators (KPIs) during project planning, and refer to them during implementation and rollout to guarantee primary objectives are met.

KPIs that address the business value

When an organization begins discussing an IT project, I always suggest starting with creating a detailed business value for it.  A business value should state objectives for the project and provide KPIs for a clear view of criteria for success and effectively measure performance.  Further, as many organizations face stiff competition for internal project funding, it’s increasingly important to demonstrate the business value and possible ROI for every initiative.

Once you have the business value mapped, document and use it as your overall direction throughout the IT project. It should be your guiding principle for all project decisions going forward. Creating a business value doesn’t have to be administratively burdensome, but the process should be sufficient in scale and scope to provide several guiding principles that everyone can understand.

For example, if your project is to implement a new goals and performance application, evaluate reasons why you want the software as a way to help create a well-defined set of objectives for it.  

Specific and Thorough KPIs

If your business value and KPI goals are too technical in nature, or too generic, the project success will be debatable. If your goal was to just implement the goals and performance module and you do so, how do you know if the project truly was a successful investment for the organization?

Your real goal should be to measure how you are now able to improve alignment of employee activities with company objectives. The system implementation is simply a vehicle to get to that stated objective.

Another example I often see is when companies say they want to move their ERP to the cloud.  Instead, they should determine what their business value is for moving to the cloud and what KPIs they will use to measure whether they are meeting it. For example, do they want to:

  • Move their CAPEX to an OPEX cost?
  • Reduce the unpredictable nature of the cost of upgrades?
  • Reduce their dependency on internal infrastructure support?
  • Provide better scalability for future M&A activity?

Different KPIs for each system

Once you know why you want to execute a project and what the overall success criteria is, then you need to focus on how you are going to measure the success of the project – both during and after implementation.

Also, your KPIs need to be specific and measurable for each application. You can create a metric of how many or what percentage of users you want to have engaged on a CRM system by a certain date. On the other hand, specifying a sales increase goal may not be  

Use best practices

Instead, other examples of good KPIs that can be used to measure success with CRM systems are:

  • Increased percentage of cross-sell or up-sell opportunities
  • Larger number of opportunities from existing accounts (the equivalent of same store sales in retail)
  • Larger average deal size
  • Reduced sales cycle time
  • Increased lead conversion percentage
  • and more!

There also are standard project management KPIs that should be considered – such as “earn versus burn.” There are plenty of sites that offer details and specificity on project management tracking parameters, including the Project Management Institute.

Having a specific business value and thorough KPIs to measure each of your IT initiatives can help ensure a successful project implementation and rollout. Emtec’s experienced consultants have guided numerous companies through their various IT projects—offering tried and true recommendations from planning all the way through implementation. Contact us today to ensure your upcoming project is a success.

Written by Emtec Blog Team

The Emtec blog team is proud to bring you the latest IT insights and best practices for the enterprise to optimize and empower IT, Finance, HR, and Sales and Marketing. The team includes thought leaders globally across sectors, technologies and specialties with their unique experience and acumen. If you would like to connect with the Emtec Blog Team: Insights@emtecinc.com

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